Support

Help with the app

Email hello@wakelineapp.com. A person reads it. Whether it is a bug, a billing question, or you want your data exported or deleted, that is the address.

If you are writing about your account, telling us the email you signed up with helps us find you faster. Please do not send your birth time or birth place. We never store them, and we do not want them sitting in an inbox either.

Common things

• Cancelling Plus. In your Apple Account settings on iPhone, or in Google Play on Android — not by us. Cancelling stops the next renewal.
• Refunds. Handled entirely by Apple or by Google, whichever you bought through. We have no ability to issue one, so their own refund process is the only route.
• Deleting everything. The You tab → Delete everything, inside the app. Irreversible, and it does not need our involvement. The longer version is here, including how to ask if you have already removed the app.
• Something in a reading felt wrong. Please tell us. We would rather know.

If you need to talk to someone

Wakeline is for reflection. It is not therapy, medical advice, or a crisis service, and it is not a substitute for one.

If you are in immediate danger, call your local emergency number. If you need to talk to someone today, free and confidential helplines exist in most countries, staffed by people rather than software.

Inside the app we show services for your own region rather than a single list that would be wrong for most people reading it. We do not track whether you opened them.